Returns & Exchanges Policy
Official Sinopec Online Store is committed to your satisfaction; we offer a 30-day return policy for all fashion items provided they are in their original, unworn condition with tags attached. Please note that certain limited-edition collaborations or intimate apparel may be subject to final sale terms.
Initiate Your Request
Log in to your account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Authorization Number.
Pack Your Items
Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects the returned goods, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing